The Customer Success Professional's Handbook
How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company
Created by Wiley and Sons, Ruben Rabago, Ashvin Vaidyanathan
Explore the essential skills and strategies needed to excel as a Customer Success Manager. Discover how to build strong customer relationships, drive business growth, and measure success in a customer-focused environment. Gain practical tools to thrive in this fast-growing profession.
Wiley | Apr 2026 | 288 min
What You Will Learn
You will progress through practical steps that focus on real-world scenarios and actionable frameworks. By applying proven strategies for onboarding, product adoption, and customer engagement, you will learn to measure success, reduce churn, and drive revenue. Each concept is reinforced with examples to help you build confidence and expertise.
Key Features
- Master core skills for building trust and driving customer satisfaction
- Apply frameworks to manage the customer lifecycle and achieve business goals
- Learn to lead teams and create effective career paths in customer success
Target Audience
Designed for aspiring and current Customer Success Managers ready to deepen their expertise, this content is also valuable for leaders building customer success teams. If you have a basic understanding of customer service or business management and want to drive growth, improve retention, or scale customer success, you will benefit from these insights and strategies.
