Subscription Agreement

ExpertEdge subscription agreement

This Subscription Agreement (the Agreement) is made between Packt Publishing Limited (Packt), a company registered in England and Wales under company number 04759694, with its registered office at Grosvenor House, 11 St Paul's Square, Birmingham B3 1RB, United Kingdom, and the customer named on the Order Form (the Customer). It sets out the terms on which Packt provides the ExpertEdge learning platform to the Customer.

1. Definitions

In this Agreement, the terms below have the meanings given. Where a term is not defined here, it has the meaning given in the Order Form.

• Order Form means the ordering document agreed by the parties that records the packages purchased, the number of seats, the fees, and the Subscription Term.
• Authorised User means a named individual employee or contractor of the Customer whom the Customer permits to access the Services using a single assigned seat.
• Customer Data means the data, content and information that the Customer or its Authorised Users upload to, or generate through, the Services.
• Documentation means the user guides, integration guides and technical materials that Packt makes available for the Services.
• Services means the ExpertEdge learning platform, the ExpertEdge content delivered through it, and the related hosting and support, in each case as described in the Documentation and the Order Form.
• Subscription Term means the initial term recorded on the Order Form together with any renewal terms.
• Essentials package and Professional package mean the two ExpertEdge subscription tiers. The package purchased and the entitlements that apply to it are recorded on the Order Form and described in the Documentation.
• Feedback means any suggestion, comment or idea that the Customer or its Authorised Users provide to Packt about the Services.
• Aggregated Data means data derived from the operation of the Services that has been aggregated and anonymised so that it does not identify the Customer, any Authorised User or any other individual.

2. Subscription and licence grant

• 2.1: Subject to the Customer's compliance with the Agreement and payment of the fees, Packt grants the Customer a non-exclusive, non-transferable and revocable right to access and use the Services for the Customer's internal business purposes during the Subscription Term.
• 2.2: The licence is limited to the number of seats and the package recorded on the Order Form. It does not include any right to access or use the Services on behalf of, or for the benefit of, any third party.
• 2.3: Packt reserves all rights not expressly granted in the Agreement.

3. Authorised users and seats

• 3.1: Each seat entitles one named Authorised User to access the Services. A seat may not be shared between individuals, and Authorised Users must not share login credentials.
• 3.2: A seat may be reassigned only when an Authorised User leaves the organisation or no longer requires access. Seats must not be shared or rotated between individuals.
• 3.3: The Customer may purchase additional seats during the Subscription Term at the then-current price recorded by Packt. Additional seats are co-terminous with the existing Subscription Term unless the Order Form states otherwise.
• 3.4: Where the Customer's use exceeds the number of seats purchased, Packt may invoice the Customer for the excess use at the then-current price.

4. Acceptable use

• 4.1: The Customer must not, and must not permit any Authorised User or third party to:
  • resell, sublicense, rent, lease or otherwise make the Services available to any third party
  • scrape, harvest or use any automated means to extract content or data from the Services
  • reverse engineer, decompile or disassemble any part of the Services, except to the extent this restriction is prohibited by law
  • use the Services to build or support a product or service that competes with the Services
• 4.2: The Customer must not use the Services for any unlawful purpose or in any manner that infringes the rights of any third party.
• 4.3: The Customer must not use any ExpertEdge content, in whole or in part, to train, fine-tune, develop or improve any machine-learning or artificial-intelligence model.
• 4.4: A breach of this clause 4 by an Authorised User is treated as a breach by the Customer.

5. Customer responsibilities

• 5.1: The Customer is responsible for administering its own accounts, including provisioning and de-provisioning Authorised Users and assigning seats.
• 5.2: The Customer warrants that, for any personal data it uploads to or generates through the Services, it has a lawful basis for the processing and has provided any notices and obtained any consents required by applicable data-protection law.
• 5.3: The Customer is responsible for keeping login credentials secure and confidential, and for all activity that takes place under its accounts.

6. Fees, invoicing and tax

• 6.1: The Customer must pay the fees recorded on the Order Form. Unless the Order Form states otherwise, fees are stated in US dollars (USD).
• 6.2: Packt invoices the fees in accordance with the Order Form. Invoices are payable within 30 days of the date of invoice.
• 6.3: All fees are exclusive of value added tax (VAT) and any other applicable taxes, which the Customer must pay in addition at the prevailing rate.

7. Term, renewal and price changes

• 7.1: The Agreement begins on the start date recorded on the Order Form and continues for the initial Subscription Term recorded there, which is typically 12 months.
• 7.2: At the end of the initial term, and at the end of each renewal term, the Agreement renews automatically for a further term of 12 months, unless either party gives the other written notice of non-renewal at least 30 days before the end of the then-current term.
• 7.3: Fees for any renewal term will be at Packt's then-current rates, which Packt will notify to the Customer before the renewal. If the Customer does not wish to renew at those rates, it may decline renewal by giving notice under clause 7.2.

8. Termination and suspension

• 8.1: Either party may terminate the Agreement with immediate effect by written notice where the other party commits a material breach of the Agreement and, if the breach is capable of remedy, fails to remedy it within 30 days of written notice requiring it to do so.
• 8.2: Either party may terminate the Agreement with immediate effect by written notice where the other party:
  • becomes insolvent or is unable to pay its debts as they fall due
  • enters administration or liquidation
  • has a receiver appointed over its assets
• 8.3: Packt may suspend the Customer's access to the Services, in whole or in part, where the Customer has failed to pay an undisputed invoice that remains overdue, or where Packt reasonably considers that continued access presents a security risk to the Services or to other customers. Packt will restore access promptly once the cause of the suspension has been resolved.
• 8.4: On termination or expiry of the Agreement, the Customer must stop using the Services and the licence granted under clause 2 ends.
• 8.5: The Customer is not entitled to a refund of fees on termination, except where the Customer terminates under clause 8.1 for Packt's material breach that Packt has failed to remedy, in which case Packt will refund the proportion of any prepaid fees that relate to the period after the date of termination.

9. Intellectual property

• 9.1: Packt, and its licensors, own all intellectual property rights in the Services, including the platform, the ExpertEdge content and the Documentation. Nothing in the Agreement transfers any of those rights to the Customer.
• 9.2: The Customer owns all intellectual property rights in Customer Data. The Customer grants Packt a non-exclusive licence to host, copy and process Customer Data to the extent necessary to provide the Services.
• 9.3: The Customer grants Packt a perpetual, irrevocable, royalty-free licence to use Feedback for any purpose, including to improve the Services, without obligation or attribution to the Customer.
• 9.4: Packt may collect and use Aggregated Data for any lawful business purpose, including to operate, analyse and improve the Services.

10. Confidentiality

• 10.1: Each party may receive confidential information of the other party in connection with the Agreement. The receiving party must keep the disclosing party's confidential information confidential, must use it only for the purposes of the Agreement, and must disclose it only to those of its personnel and advisers who need to know it for those purposes and who are bound by equivalent obligations of confidentiality.
• 10.2: The obligations in this clause 10 do not apply to information that is or becomes public through no breach of the Agreement, that the receiving party already held without a duty of confidentiality, or that the receiving party is required to disclose by law or by a competent authority.
• 10.3: The obligations in this clause 10 survive termination or expiry of the Agreement for 3 years, except that obligations in respect of trade secrets continue for as long as the information remains a trade secret.

11. Data protection

• 11.1: Each party will comply with its obligations under applicable data-protection law in connection with the Agreement.
• 11.2: Where Packt processes personal data on the Customer's behalf, that processing is governed by the Data Processing Addendum, which is incorporated into and forms part of the Agreement.

12. Service levels

• 12.1: The service availability, support and related commitments for the Services are set out in the Service Level Agreement, which applies to the Services provided under the Agreement.

13. Warranties and disclaimers

• 13.1: To the maximum extent permitted by law, the Services and all content are provided on an "as is" and "as available" basis. Packt disclaims all warranties, conditions and representations, whether express or implied, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, and non-infringement.
• 13.2: Packt does not warrant that the Services will be uninterrupted or error-free, or that the Services will meet the Customer's requirements.

14. Limitation of liability

• 14.1: Neither party is liable to the other for any indirect, special or consequential loss, or for any of the following, in each case whether arising in contract, tort (including negligence) or otherwise:

  • loss of profit
  • loss of revenue
  • loss of business
  • loss of goodwill
  • loss of anticipated savings

• 14.2: Subject to clause 14.3, each party's total aggregate liability arising out of or in connection with the Agreement is limited to the total fees paid by the Customer under the Agreement in the 12 months immediately before the event giving rise to the claim.

• 14.3: Nothing in the Agreement limits or excludes either party's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

  The limits in clause 14.1 and clause 14.2 also do not apply to:

  • the Customer's liability for breach of clause 4 (acceptable use) or its payment obligations
  • either party's breach of clause 10 (confidentiality)
  • the indemnity in clause 15
  • liability for infringement of the other party's intellectual property rights
  • liability for breach of data-protection obligations under clause 11 and the Data Processing Addendum

15. Indemnities

• 15.1: The Customer will indemnify Packt against any loss, damage, cost or expense that Packt incurs arising out of Customer Data or out of the Customer's breach of clause 4 (acceptable use).

16. Compliance

• 16.1: Each party will comply with the Modern Slavery Act 2015 and will take reasonable steps to ensure that slavery and human trafficking do not take place in its supply chains.
• 16.2: Each party will comply with all applicable anti-bribery and anti-corruption laws, including the Bribery Act 2010, and will not engage in any activity that would constitute an offence under those laws.
• 16.3: Each party will comply with all applicable export control and sanctions laws in connection with the Agreement.

17. General

• 17.1: Entire agreement. The Agreement, together with the Order Form, the Data Processing Addendum and the Service Level Agreement, is the entire agreement between the parties and supersedes any prior agreement or understanding on its subject-matter. Any terms in a Customer purchase order or similar document are rejected and have no effect.
• 17.2: Assignment. Neither party may assign or transfer the Agreement without the other party's prior written consent, except that Packt may assign the Agreement to an affiliate or in connection with a sale of all or substantially all of its business or assets.
• 17.3: Force majeure. Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay) caused by an event beyond its reasonable control.
• 17.4: Notices. Notices under the Agreement must be in writing and sent to the contact recorded on the Order Form. Packt's notice address for legal matters is privacy@expertedge.org.
• 17.5: No partnership. Nothing in the Agreement creates a partnership, joint venture or agency between the parties.
• 17.6: Changes to terms. Packt may change the terms of the Agreement on 30 days' written notice, provided that the change does not materially reduce the functionality of the Services or the Customer's rights during the then-current Subscription Term.

18. Governing law

• 18.1: The Agreement and any dispute or claim arising out of or in connection with it are governed by the law of England and Wales.
• 18.2: The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

19. Order Form and precedence

• 19.1: The Order Form records the seats, the fees and the Subscription Term for the Customer's subscription.
• 19.2: In the event of a conflict between the documents that make up the Agreement, the order of precedence is as follows:
  • the Order Form prevails on commercial terms, such as seats, fees and term
  • the Data Processing Addendum prevails on data-protection matters
  • this Agreement prevails over the ExpertEdge website terms of use

Last updated: 24 June 2026