Conversations With Things
A Guide to Designing Human-Centered Voice and Chatbot Interactions
Created by Rosenfeld Media LLC, Diana Deibel, Rebecca Evanhoe
Explore the art and science of designing engaging voice and chatbot interactions that feel natural and human-centered. Learn how to craft prompts, structure conversations, and create digital personalities that build trust and meet real user needs.
Rosenfeld Media LLC | Sep 2025 | 320 min
What You Will Learn
You will build your understanding step by step, starting with the foundations of conversation design and moving into practical methods for crafting prompts, managing context, and structuring multi-turn dialogues. Through real-world examples and actionable frameworks, you will learn how to prototype, test, and refine conversations for both chatbots and voice interfaces.
Key Features
- Master techniques for designing clear, human-like digital conversations
- Apply inclusive practices to ensure equitable and accessible interactions
- Gain hands-on skills for prototyping and documenting conversational flows
Target Audience
Perfect for designers, writers, and developers working on chatbots, voice user interfaces, or conversation-driven apps. If you have some experience with UX or content design and want to create more natural, inclusive digital conversations, you will find practical guidance and new strategies here.
