Orchestrating Experiences
A Collaborative Approach to Designing Consistent, Cross-Channel, End-To-End User Journeys
Created by Rosenfeld Media LLC, Chris Risdon, Patrick Quattlebaum
Learn how to design seamless user journeys across channels by building a shared understanding within your team. Discover practical ways to map experiences, identify gaps, and create a unified vision for better customer outcomes. Gain hands-on strategies to drive collaboration and consistency at every touchpoint.
Rosenfeld Media LLC | Sep 2025 | 336 min
What You Will Learn
You will explore real-world frameworks and tools for mapping user journeys and ecosystems. Through collaborative exercises, you will practice analyzing current experiences, leading workshops, and synthesizing insights into actionable plans. By applying these methods, you will learn to guide teams toward consistent and intentional service design.
Key Features
- Build a shared vocabulary for mapping channels, touchpoints, and journeys
- Facilitate workshops to uncover insights and align cross-functional teams
- Turn insights into action by prototyping and planning orchestrated experiences
Target Audience
Ideal for service designers, UX professionals, product leaders, and strategists who work across teams or channels. If you want to improve your ability to align groups, visualize journeys, and drive experience improvements-regardless of your prior journey mapping experience-this course is designed for you.
