Communication Skills in Nursing, Health and Social Care
Mastering Effective Communication in Caregiving for Better Patient Outcomes
Created by Sage Publishing Limited, Bernard Moss
Learn how to communicate clearly and compassionately in healthcare and social care settings. Explore practical strategies for active listening, empathy, and assertiveness to improve patient care and teamwork. Gain confidence in handling challenging conversations and building trust with patients and colleagues.
Sage Publishing | Apr 2026 | 312 min
What You Will Learn
You will build your skills step by step, starting with the basics of active listening and empathy. Through real-world scenarios and practical exercises, you will practice assertiveness, conflict resolution, and ethical communication. Each topic is designed to help you apply new techniques directly to your daily interactions in care settings.
Key Features
- Develop active listening and empathy to build trust with patients and families
- Apply assertiveness and conflict management for smoother team collaboration
- Navigate ethical issues like confidentiality and advocacy with professionalism
Target Audience
Perfect for nurses, social workers, and healthcare professionals at the beginning of their careers or those seeking a refresher. If you want to communicate more effectively with patients and colleagues, manage difficult conversations, and foster a supportive care environment, this content is designed for you. A basic understanding of healthcare settings will help you get the most out of the material.
