Salesforce Data 360 - A Practical, Hands-On Implementation Guide
Build Unified Customer Data Solutions with Salesforce Data 360 and Agentforce
Created by Amit Kumar
Explore how to build a complete Customer 360 solution using Salesforce Data 360. You'll connect data from Salesforce, AWS S3, Snowflake, and real-time sources, then unify and activate customer profiles for practical business use. The course follows a hands-on insurance scenario to make each step clear and actionable.
Packt | Sep 2026 | 713 min
What You Will Learn
You'll follow a step-by-step insurance scenario, starting with Data 360 setup and data ingestion from multiple sources. As you progress, you'll transform and harmonize scattered data, configure identity resolution, and build unified profiles. Finally, you'll put this data to work through Agentforce, segmentation, and activation tasks that mirror real-world projects.
Key Features
- Integrate and harmonize data from Salesforce, AWS S3, Snowflake, and real-time sources
- Configure identity resolution to create unified customer profiles for actionable insights
- Apply unified data through Agentforce, segmentation, and activation workflows
Target Audience
Ideal for Salesforce developers, administrators, consultants, architects, and Agentforce developers who work with enterprise customer data. If you have basic Salesforce and CRM experience, you'll be ready to dive in. Familiarity with Flow and SQL is helpful but not required, and no prior Data 360 experience is needed.
