Integrated Measurement - KPIs and Metrics for ITSM
A narrative account
Created by IT Governance Publishing, Daniel McLean
Discover how to use key performance indicators and metrics to boost IT service management. Gain practical skills for measuring, analyzing, and improving ITSM processes with a focus on real-world application. Learn to make informed decisions that drive continuous improvement in your organization.
IT Governance Publishing | Jul 2025 | 175 min
What You Will Learn
You will start by understanding the basics of KPIs and why they matter for ITSM. Step by step, you will explore how to identify valuable data, tackle common measurement challenges, and apply proven strategies to optimize IT service processes. Real-world scenarios and practical tips help you build confidence in using metrics for ongoing improvement.
Key Features
- Learn to define and select KPIs that truly reflect ITSM performance goals
- Gain strategies for collecting and analyzing meaningful ITSM data effectively
- Develop skills to turn measurement insights into actionable improvements
Target Audience
Designed for IT professionals and service managers who oversee ITSM processes, this content is ideal if you have some ITSM background but want to deepen your expertise in measurement. Whether you are new to KPIs or looking to refine your approach, you will find clear guidance for making data-driven decisions and improving service performance.
