Practical IT Service Management
A concise guide for busy executives
Created by IT Governance Publishing, Thejendra B.S
Explore the essentials of IT Service Management using the ITIL framework. Gain practical knowledge in managing incidents, problems, and changes, while learning how to run an effective service desk. Discover proven strategies to align IT operations with business goals and drive continuous improvement.
IT Governance Publishing | Jul 2025 | 279 min
What You Will Learn
You will build a strong understanding of IT Service Management by working through real-world scenarios and practical examples. Step by step, you will see how ITIL processes work together, from incident response to change management. Along the way, you will learn actionable strategies to optimize IT operations and support business needs.
Key Features
- Apply ITIL processes to improve service delivery and resolve IT challenges
- Manage incidents, problems, and changes with proven best practices
- Strengthen service desk operations to support business objectives
Target Audience
Designed for IT professionals, managers, and service desk staff with some experience in IT operations. If you want to deepen your understanding of ITIL and apply its principles to your daily work, this guide will help you build confidence and practical skills. No prior ITIL certification is needed, but a basic grasp of IT services is recommended.
