Ten Steps to ITSM Success
A Practitioner's Guide to Enterprise IT Transformation
Created by IT Governance Publishing, Timothy Rogers, Angelo Esposito
Discover how to implement IT Service Management in your organization using a practical, step-by-step approach. Learn to align IT services with business goals, standardize processes, and drive ongoing improvement for lasting results.
IT Governance Publishing | Jul 2025 | 255 min
What You Will Learn
You will follow a structured path that guides you from assessing your current IT services to planning, designing, and operationalizing a robust ITSM framework. Each step builds your confidence in managing change, defining roles, and measuring success so you can deliver real business value.
Key Features
- Develop a strategic ITSM plan that aligns with your organization's goals
- Define clear roles and processes to streamline IT service delivery
- Use performance metrics to ensure continuous improvement and sustainability
Target Audience
Perfect for IT professionals, service managers, or business leaders with some experience in IT services and process management. If you are responsible for launching or improving ITSM initiatives and want to ensure your efforts support business strategy, you will find actionable guidance here.
