Getting Started with Dynamics 365 Customer Engagement
Become a power user of the Dynamics 365 platform
Created by Nicolae Tarla
Get a clear understanding of how Dynamics 365 Customer Engagement works and how it can be tailored to fit different business needs. Learn about deployment options, platform structure, and how to navigate core features so you can confidently work with the system.
Packt | Apr 2018 | 131 min
What You Will Learn
You'll start by exploring the different ways Dynamics 365 can be deployed and what each option means for your organization. Step by step, you'll get hands-on with the platform's structure, learning how entities and modules fit together. Practical examples help you connect the technical details to real business scenarios.
Key Features
- Understand deployment models and choose the right setup for your business
- Navigate core platform components like entities and modules with confidence
- Communicate effectively using correct Dynamics 365 terminology and concepts
Target Audience
This is ideal for professionals who are new to Dynamics 365 or want a stronger grasp of its core features. If you work in sales, customer service, project management, or business analysis and need to use or support Dynamics 365, you'll find clear explanations that don't require any prior experience with the platform.
