IT Help Desk Starter Pack
A comprehensive guide for professionals aspiring to become a Help Desk agent
Created by Catalin Popa
Get a practical introduction to the world of IT support and help desk roles. Explore essential tools, processes, and skills that employers look for in entry-level IT professionals. Build confidence as you learn how to handle real workplace scenarios and prepare for job interviews.
Packt | May 2022 | 133 min
What You Will Learn
You will start by exploring the basics of IT support and the daily responsibilities of a help desk agent. Step by step, you will work with ServiceNow to understand incident and service request management. Along the way, you will cover essential hardware, software, and HR interview preparation to help you feel ready for your first IT support role.
Key Features
- Understand core ITSM processes using ServiceNow in real-world situations
- Identify key hardware and software used in modern help desk environments
- Gain practical tips to prepare for HR interviews and technical assessments
Target Audience
If you are new to IT or looking to start a career as a help desk agent, this course is designed for you. No previous experience is needed. Whether you are making a career change or just starting out, you will gain the foundational knowledge and confidence to pursue entry-level IT support positions.
