Sanjay Nair

IT Governance Publishing Expert

Sanjay Nair

Sanjay Nair has over 23 years of experience in IT operations, with a focus on service desk management in banking and aviation. He is ITIL certified and skilled in coaching teams and developing ITIL-compliant processes.

LinkedIn
Categories
Technology & Engineering, IT Operations & Networking, IT Service Management & Operations

1 Course by Sanjay Nair

Cover image for The Service Desk Handbook

The Service Desk Handbook

A guide to service desk implementation, management and support

Explore practical strategies for building and managing a modern service desk. Learn how to structure teams, implement effective processes, and leverage new technologies to improve support operations. Discover ways to measure performance and adapt to changing industry trends.

IT Governance Publishing | 2025 | 102 min