Léon-Paul de Rouw

IT Governance Publishing Expert

Léon-Paul de Rouw

Léon-Paul de Rouw is a programme manager with the Dutch central government, specializing in IT and business projects. He has experience as a consultant and researcher, and is active in teaching, consulting, and policy development.

LinkedIn
Categories
Business & Professional Development, Operations, Supply Chain & Process Improvement, Operations Management & Process Design

1 Course by Léon-Paul de Rouw

Cover image for The Universal Service Desk (USD)

The Universal Service Desk (USD)

Implementing, controlling, and improving service delivery

Explore how to design, implement, and improve a Universal Service Desk to streamline service delivery and boost customer satisfaction. Gain practical strategies for integrating the service desk into enterprise operations and aligning it with business goals.

IT Governance Publishing | 2025 | 244 min