Daniel McLean

IT Governance Publishing Expert

Daniel McLean

Daniel McLean has over 20 years of IT experience, specializing in designing and implementing IT service management processes. He has contributed to ITIL development and delivers customized ITSM training for organizations.

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Categories
Technology & Engineering, IT Operations & Networking, IT Service Management & Operations

1 Course by Daniel McLean

Cover image for Integrated Measurement - KPIs and Metrics for ITSM

Integrated Measurement - KPIs and Metrics for ITSM

A narrative account

Discover how to use key performance indicators and metrics to boost IT service management. Gain practical skills for measuring, analyzing, and improving ITSM processes with a focus on real-world application. Learn to make informed decisions that drive continuous improvement in your organization.

IT Governance Publishing | 2025 | 175 min