Handling Difficult Conversations
Master the Art of Navigating Challenging Dialogues
Created by Skillshub Ltd
Learn how to approach tough conversations at work with more confidence and skill. Discover practical ways to handle aggression, deliver difficult news, and communicate with underperformers. Build stronger relationships and become a more effective leader in challenging situations.
Skillshub | Aug 2024 | 29 min
What You Will Learn
You will work through real-world scenarios and practice proven techniques for managing tough conversations. Reflective exercises and interactive activities help you build confidence and apply new strategies right away. Each topic is broken down into actionable steps you can use immediately at work.
Key Features
- Develop assertive communication skills for handling aggressive behavior
- Learn a four-step process for delivering bad news with clarity and empathy
- Gain techniques to give feedback and manage difficult people constructively
Target Audience
Ideal for managers, team leads, and professionals who regularly face challenging discussions at work. If you already understand basic communication and want to improve how you resolve conflicts or deliver tough messages, you will benefit from these practical skills and approaches.
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